Status : Active

π‰πŽπ π’π”πŒπŒπ€π‘π˜

As a Medical Operations Associate, you’ll play a vital role in ensuring the smooth functioning of the medical insurance services. You’ll be the bridge between clients, agents, insurance companies, and Third-Party Administrators (TPAs), handling everything from managing renewals and processing new inquiries to providing exceptional customer service. This dynamic role offers the opportunity to directly impact client satisfaction and the success of our operations.

ππ”π€π‹πˆπ…πˆπ‚π€π“πˆπŽππ’, π’πŠπˆπ‹π‹π’ & π„π—ππ„π‘πˆπ„ππ‚π„:

  • Any graduate degree is acceptable.
  • At least 2-3 years of experience with any insurance brokerage Firm.
  • Proven experience in medical insurance operations or a similar role.
  • Strong communication and interpersonal skills.
  • Excellent organizational and multitasking abilities.
  • Proficient in MS Office and insurance management software
  • In-depth knowledge of individual medical insurance policies.
  • Ability to manage multiple tasks and priorities effectively.
  • Strong problem-solving skills and a keen attention to detail.
  • Ability to work independently and collaboratively as part of a team.
  • Customer-focused with a commitment to providing high-quality service.

π‰πŽπ π‘π„π’ππŽππ’πˆππˆπ‹πˆπ“πˆπ„π’:

Medical Insurance Renewals:

  • Oversee individual medical insurance policy renewals.
  • Timely interaction with clients to assess needs and suggest renewal options.
  • Follow up with clients for policy renewal completion.

Client Interaction & Policy Management:

  • Call clients for feedback on their insurance policies.
  • Advise clients on policy suitability and coverage details.

Claims Management:

  • Manage the entire claim-handling process from start to finish.
  • Follow up with insurance companies and TPAs for approvals, reimbursements, and escalations.
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