Collections Team Leader

One of our real estate clients is looking to hire a “Collections Team Leader” for their Dubai Office

Job Responsibilities:

• Lead a team of collections specialists to achieve targets and objectives related to the timely collection of outstanding debts
• Develop and implement effective collection strategies and procedures to reduce arrears and minimize bad debts
• Monitor and analyze team performance, identify areas for improvement, and provide regular feedback and coaching to team members
• Ensure compliance with relevant laws, regulations, and policies related to debt collection practices
• Collaborate with other departments, such as sales, customer service, and accounting, to resolve customer issues and improve collections processes
• Use data and analytics to evaluate the effectiveness of collection strategies and make data-driven decisions to optimize performance
• Develop and maintain relationships with customers, including negotiating payment plans and providing assistance and support to resolve outstanding issues
• Prepare and present regular reports on team performance, including progress toward targets, key metrics, and trends
• Continuously evaluate and improve collection processes, systems, and technologies to enhance efficiency, effectiveness, and customer experience
• Ensure that all communication with customers is professional, ethical, and respectful and that the company’s brand and reputation are protected at all times.

Interested contenders may apply here or email us their applications to umer.farooqui@metierme.net with the subject line mentioned ‘Collections Team Leader’.

Only shortlisted candidates will be contacted for further discussion.