Job Status : Closed

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As a Desktop Support Specialist, you will play a key role in ensuring the smooth operation of IT systems. The ideal candidate is a problem solver with strong technical skills and a customer-oriented approach. If you are ready to contribute to a collaborative and forward-thinking environment, this is an exciting opportunity for you.

ππ”π€π‹πˆπ…πˆπ‚π€π“πˆπŽππ’, π’πŠπˆπ‹π‹π’ & π„π—ππ„π‘πˆπ„ππ‚π„:

1. Bachelor’s degree in IT, Computer Science, or related field.

2. Proven experience as a Desktop Support Specialist is mandatory

3. Strong knowledge of desktop operating systems, hardware, and software.

4. Excellent troubleshooting and problem-solving skills.

5. Excellent interpersonal and communication skills.

6. Familiarity with IT security practices and compliance standards.

π‰πŽπ π‘π„π’ππŽππ’πˆππˆπ‹πˆπ“πˆπ„π’:

1. Provide technical support to end-users in a diverse OS environment with varying technical abilities.

2. Offer technical assistance through telephone communication, remote sessions, and on-site support.

3. Install and configure computer hardware, software, systems, networks, printers, and scanners.

4. Monitor and maintain computer systems and networks, promptly repairing or replacing equipment as needed.

5. Test and evaluate new technology to enhance system efficiency.

6. Set up new user accounts, profiles, and address password-related issues.

7. Serve as the primary point of contact for the company’s IT-related user calls, acting as a Help Desk Support Staff.

8. Assist Systems Administrator and Network Administrator in their day-to-day operational requirements.

9. Prepare and install Client PCs for HIS or non-HIS users, following proper check-listing procedures.

10. Respond to Help Desk calls, providing first-level support for end-users.

11. Execute periodic backups (daily, weekly, and monthly) to ensure data integrity.

12. Fine-tune client PCs for optimal performance, maintaining uniformity across all PCs.

13. Document all user calls and communicate effectively with the Supervisor.

14. Train end-users on basic PC usage.

15. Maintain backups of all client-specific files and assist the department secretary with hardware/software inventory.

16. Suggest enhancements in hardware for local and network systems.

17. Screen all users’ calls on the Help Desk number and forward them to the appropriate staff member.

18. Participate in a rotating call schedule to provide 24×7 operational coverage, as determined by the reporting manager.

19. Support other team members in day-to-day activities, assist IT leadership in developing processes and procedures, and provide training on system functionalities and workflows as assigned.

20. Perform additional duties and responsibilities as qualified, as requested by IT Leadership.

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